Shipping policy

Shipping Policy

Last updated: October 2025

Thank you for shopping at The Frugal Expat Store. Below you’ll find details about how we handle processing, shipping, and delivery of your orders.

1. Order Processing

All our products are made to order.

Standard processing time: 2–5 business days after your order is placed.
During busy seasons or promotions, processing times may be slightly longer.

Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times vary by region:

United States: 5–10 business days
Europe & UK: 7–14 business days
Canada & Australia: 7–15 business days
Rest of the World: 10–20 business days

Please note that these are estimated times and may vary depending on local postal services, customs, and carrier delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on product weight, destination, and selected shipping method.

Occasionally, we may offer free shipping promotions or flat-rate options.

4. Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes once they reach your country.

These charges are the responsibility of the customer. We cannot control or predict them.

5. Incorrect Addresses & Delivery Issues

Please double-check your shipping address before placing your order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, you may be responsible for reshipment costs.

6. Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date at support@thefrugalexpat.com.

Include your order number and any relevant photos (for damaged items). We’ll work with our fulfilment partner to resolve the issue promptly.

7. Order Tracking

All orders include tracking (when available).

Tracking information may take 24–48 hours to update after your order has shipped.

8. Fulfilment Partners

We work with trusted print-on-demand partners to produce and ship your items from the facility closest to your destination to reduce shipping times and costs.